Kitty Kompany was established in May 2001. We have been caring for pets for 21 years and our experience is extensive. We have been awarded both the Douglas College Entrepreneur of the Year Award and the Chamber of Commerce "Best Home Based Business" award.
We are currently provide care for pets and homes in Surrey, Delta, White Rock, Cloverdale, and limited areas of Langley. (Hoping to expand further here soon). We also provide care in New Westminster, South Burnaby and part of Coquitlam. Service will continue in these three areas until Jan 30/2023. Existing clients as of this time will not be effected by our change. Please call if you are unsure if you fall into our service area.
We currently care for: cats, birds, bunnies, fish, geckos, guinea pigs, chinchillas hamsters, mice, rats, frogs, turtles and more. Unfortunately at this time, we
During peak periods, May 1 - Sept 30, we require a minimum of 1 week's notice for standard pet care, and two weeks notice for medications. The same is for the period of December 5 - January 6th. We will do our best to fit you in when we are available, however during the dates mentioned there is a late booking fee of $25.
All stat holidays are charged at time and a half. Christmas, Boxing Day and New Year's Day are double time.
We do not offer every other day pet sitting services. The exception is, of course, house sitting services where there are no pets. We carry an extensive insurance policy that is designed solely for pet sitters. As a result we are not able to accommodate E.O.D. services.
Yes we are happy to provide references upon request. Please also take a look at our testimonial page to read what our clients say about us!
Your consultation will be booked with the sitter that will be working with you. The only time another sitter may have to cover is in the event of an emergency. For example, if one of our sitters has been in a car accident or is suddenly in hospital, we will send another sitter in their place. Not to worry though, everyone that works with Kitty Kompany is covered bonded and insured.
The consult is no charge to you. There is only a charge when there are more than 7 pets in the home. In this case there is a fee to do the contracts, and you will be notified upon booking your consultation.
The contract typically only takes an hour to go through, dependent upon you and how much you want to chat about your fur-kid(s). Paperwork does roll so you do not have to fill it out each time, however it is mandatory that you, the client, must keep us up to date with any health, feeding, or medication changes. If you move we will require a new consultation with you.
Key tags do not have addresses on them and only have your pets name. Keys can be kept on file, or can be return to you. Key return is $25. We do NOT, leave keys under mats, mailboxes or with neighbors. Key pick up will render the same fee. Should you decide to keep your keys on file they are stored in lock boxes at all times.
Strictly indoor cats do not require vaccinations. Outdoor or roaming cats that are staying indoors while you are away must have vaccinations up to date and we must have a copy of their vaccination record from your veterinarian.
Please be honest with us a the time of your consultation. If your pet has an aggressive nature there are ways that we should be able to work around it, however, at times it just isn't that straight forward. If we believe it is not a good fit for us, we simply will not take the job. Keep in mind, at Kitty Kompany we only want what it is best for your pet(s).
We do not give refunds, however if there is an extreme emergency preventing you from your travel plans we will put your payment against your new dates for travel. Should you decide that you will not be going on the trip we will refund you 50% of your fee, and the remaining will be held as a credit on your account for further travel dates.
Our first priority is to get in touch with you first. If it is an emergency, (your pet is what we call "flat out"), we will rush them to the closest emergency clinic. On your veterinary release you will have filled in how much you want to spend on vet care. This is usually the dollar figure between the time we get them to the vet and the time we are able to reach you. Please keep in mind if you are traveling abroad you may want to increase your amount due to the time difference. On the last page of your contract there is an addendum itemizing the cost for emergency vet visits with your pets, and travel times.
Additional charges may be considered depending on the fur-client.